Due to high demand and limited availability, all appointments require 48 hours of weekday notice to cancel or reschedule or a fee will be charged. This gives me a chance to give someone else an opportunity to book that spot.
Appointments cancelled with less than 48 but more than 24 hours notice will be charged 50% of the price of the scheduled visit. The remainder of the fee can be reimbursed or put towards your next session.
Appointments cancelled or rescheduled with less than 24 hours notice or missed appointments with no prior cancellation or rescheduling by the start time of your original appointment (no-shows) are charged full price of the scheduled appointment with no refund or redeemable option.
Phone messages, emails or calls after 5pm on Fridays and through the weekend, or on the eve of a public holiday, do not count as part of the 48-hour notice.
Cancellations need to be made directly with Kellie at 0409 056 851 (call or text) or via email email@example.com
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